Refund policy

Ship your item back to us! If for any reason you wish to return your order, you have to first phone +44 20 30267441 or email us at customercare@lilygardner.com.

You will receive a returns form with your order – please enter the reason for your return and ensure you put your name as sender on the outside of the return. If you no longer have your returns form, please include your order number with the item you return. We have a 30 days return period. 

We don’t offer free returns unless you’re returning a faulty item. We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost. Please return to Lily Gardner Returns, 4 Valetta Rd, London W3 7TN.